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The Tamariki Club

An after school & holiday club provider

D’AUVERGNE AFTER SCHOOL CLUB: 2020 – 2021
(REVIEWED 29th JULY 2020)

Tel. 07829-88 66 77
Email:
info@tamarikiclub.com

CHANGES INDICATED IN RED BELOW

Fees  &  Times
From September 2019, there are 2 different pricing plans for after school child care.  These changes were brought in to match the new after school activity program that d’Auvergne School introduced from September 2019.  The session times, costs, discounts and booking conditions all match the new structure of d’Auvergne School. Please click here for our ‘Session Times & Costs’ for the after school club.

The Tamariki Club sessions start from 3pm; up to 3pm, d’Auvergne School are responsible for the care of your child.

Making a Booking
Booking requests are submitted using the online booking form on The Tamariki Club’s webpage.  Responsibility   for   the   details   of   bookings  and  payment  lies  with  the  person  making  the initial  booking.   If  the  session  you  require  is  fully  booked,  you  will  be  placed  on  a  waiting   list.  In  the  event  of  a  space  becoming  available,  The  Tamariki  Club  will  contact  you.

Making changes or cancellations
Super Saver Rate – there ARE NO cancellations, changes, alterations or swaps permitted for the entire term, once the account has been processed and emailed out to you.  You are able to make changes to the following term’s account, as long as this is done before the next term’s account is processed and emailed out to you.

Flexi Rate – cancellations and changes ARE permitted, with a minimum of 7 days’ notice.  No refunds are given with less than 7 days’ notice – this also applies to sickness.

Payment
Super Saver Rate – to receive the benefit of the Super Saver rate, full payment for the entire term must be made with a minimum of 7 days’ in advance from the start of your booking.  If full payment for the term is not received at least 7 days’ in advance from the start of your booking, then your account will automatically be switched over to the Flexi Rate, with the increased session costs.

Flexi Rate – accounts can be paid on a weekly or monthly basis throughout the term.  Sessions must be paid for at least 7 days’ in advance of attendance.

Our preferred method of payment   is   internet   banking, although accounts may also be  settled in cash or by cheque.
Our  internet  banking  details  are  as  follows:
A/C  Name:  The  Tamariki  Club
A/C  Number:    52770008
Sort  Code:  40-­25-­34

Late Pick-Up Charge
Children must be collected latest by the end of your session, i.e. 4pm or 5pm.  If a child is collected late and after their allocated session time, then the late pick up charges are as follows:

  • Late pick up for the 3pm-4pm session – £10
  • Late pick up for the 4pm – 5pm session – £20
  • Late pick up for the 3pm – 5pm session – £20

Being picked up late at 4pm involves 1 staff member staying late to maintain correct child:staff ratios.
Being picked up late at 5pm, involves 2 staff members staying behind to maintain ratios.

Medication
We are not able to administer any non-prescription medication including Calpol and Piriton. 

In the event of a child requiring prescribed medication, parents must give written permission for it to be administered. You should be specific in terms of the name of the medication, dosage, frequency and storage. All medication must be in the original packaging and include the pharmacist’s/GP’s prescription label, this includes asthma inhalers.

Tax  Certificates
As  the  after  school  club  is  NOT registered  with  the Childcare & Early Years Service (CEYS),  we  are  unable  to   provide  tax certificates  for  childcare  fees  paid  during  the  year  (we  are  able  to  for the  holiday  club).    With   a  2-­hour  maximum booking  time,  there  is no  requirement  for  formal  registration  of  the  after  school  club,   although  it  is  important  to note  that  all  staff  have  a  current  police check  and  have  been  vetted  for  their   suitability  in  working  with children.

Personal  Property
All  personal  property  is  the  participants’  responsibility,  unless  loss  or damage  is  proven  to  be  due  to  The Tamariki Club’s negligence. Expensive  and/or  treasured  items  should  not  be  brought  to  The Tamariki   Club.

Meals  and  Snacks
Children  are provided  with  a light healthy  snack,  but  you are  welcome  to  provide  your  child  with   their  own  refreshments. Please  note  that  The  Tamariki  Club  is  a  NUT­FREE  ZONE  and  any nut-­based   products  brought  into  the  premises  will  be  confiscated  and returned  to  parents  at  the  end  of  the  session.
During the Covid-19 pandemic period, The Tamariki Club will not be able to provide any snacks to the children, this is to reduce the risk of cross-contamination at this time. Parents should ensure that their child has an extra snacks for their time at the after school club.

Travel off Island during the Coronavirus Pandemic
If parents and/or children are travelling back into Jersey, you must make yourself aware of the current Government procedures with regards to testing and/or self-isolation. 

Until border test results have been received, or the required self-isolation period has passed, parents must not bring their child into Tamariki.

Parents will be required to provide evidence that they, and/or their child, have received their test result, before their child is able to attend Tamariki. Ideally this evidence should be provided to The Tamariki Club the day before the child is due to start, to allow time for the club to sight the documentation.  You can send a screenshot of your text to info@tamarikiclub.com, or to our Facebook page via the private messenger function, or you can forward the text to 07829 886611 stating clearly who the text relates to. Test results for all members of the child’s household that were off Island with them must be submitted to Tamariki before the child is able to attend. 

Once this has been received, then The Tamariki Club will confirm that the child is able to attend the club.

If you have chosen to self-isolate instead of the testing option, you will need to provide a copy of your inbound flight ticket which shows the date of your arrival back in to Jersey; the self-isolation period is currently set as a 14-days. 

We would highly recommend that you have alternative childcare cover organised to cover the period from arriving in to Jersey, and waiting for your test results to be received.

It is the responsibility of all parents to inform The Tamariki Club if they have been off Island anytime in the previous month before their child is due to start at Tamariki, or, if they are planning to go off Island and then intend to bring their child in to the club after. We would prefer that we have this information ahead of time, so that we can ensure parents fully understand what they need to do on their return.

If it comes to light after a child has started their attendance at the after school club, that their family has been off Island recently, and this hasn’t been disclosed to The Tamariki Club before the child’s attendance started, then The Tamariki Club will contact the parents who will be required to collect their child immediately from The Tamariki Club.  The child will be isolated at the club in a safe area, until the parent’s arrival.  Evidence will need to be provided of either testing or self-isolation, before the child is able to return to the after school club, as per these Terms & Conditions.

Session  Changes  or  Cancellations by The Tamariki Club
The  Tamariki  Club  reserves  the  right  to  change  session  specifications wherever  necessary.  A  full  refund   will  be  provided  in  the  unlikely event  of  the  session  being  cancelled  by  The  Tamariki  Club.

Where there has been an official announcement of the closure of the school due to adverse weather conditions or any other reason other than the Coronavirus, either by the Education Department, or by d’Auvergne School itself, or any other authoritative body, The Tamariki Club will not be liable to reimburse fees for that particular session (or  sessions).

Session Changes – During the Coronavirus Pandemic
If the Government of Jersey, or the Track & Trace Team, or any other relevant authoritative body, deem it necessary for any child attending to self-isolate due to Coronavirus (whether that is an individual, small group, or the entire club attendance), or the club is closed down due to ‘Stay at Home’ orders (‘lockdown’) or similar, then The Tamariki Club will not be liable for a refund of fees, or credit of fees to accounts, and will instead apply our usual minimum 7 days’ notice cancellation policy.

This means, that we will treat the required self-isolation of any children, or the forced closure of the club, with 7 days’ notice conditions on all relevant bookings, and parents will receive a credit to their account for any fees paid past the 7 days period.  This credit will be available to use for any future booking, either for the after school club or the holiday club; there will be no cash refunds issued as an alternative to the credit refund to your account.  

Insurance
All  participants  are  covered  by  Public  Liability  Insurance  whilst at The Tamariki  Club,  however  The   Tamariki  Club cannot  be  held responsible  for  any  act,  omission  or  loss  or  damage  unless  proven  to be   caused  specifically  by the club’s negligence.

First  Aid
There  will  always  be  at  least  one  Certified  Appointed  First  Aider  at each  session.    In  the  event  of  an   accident,  first  aid  will  be administered  to  participants  in  our  care  and  if  necessary,  the emergency   services  will  be  called.

Exclusion after Sickness
If your child is unwell at home with vomiting and/or diarrhoea, they should be kept at home for a minimum of 48 hours following the last episode of illness.  If they are sick and/or have diarrhoea at the club, there must be a minimum period of 48 hours following the last episode before they return to the club.  We ask that your child must be well enough to eat a normal diet when they return.

Exclusion after Sickness – During the Coronavirus Pandemic
If your child or any member of your household shows symptoms of the Coronavirus at home, do not bring them in to Tamariki.  You should immediately contact the Coronavirus Helpline for advice, and contact The Tamariki Club as soon as possible after this to let them know the outcome of this conversation. 

If your child has been sent home from Tamariki with suspected symptoms of the Coronavirus, then you must:

  • Immediately isolate yourself and your household.
  • Call the Coronavirus Helpline (tel. 01534-445566).
  • Follow the advice of the helpline, and as soon as possible, advise The Tamariki Club of the outcome of the discussion with the helpline.
  • You will need to allow a minimum of 48 hours being symptom free, before the child is allowed to return to Tamariki again.
  • If your child has had a negative test result, then they must still wait 48 hours after the test result has been received before their child returns to Tamariki.

Departure
Each  participant  must  be  signed  out  at  the  end  of  each  session and the time noted on collection.  It  is  the  responsibility  of parents/ guardians/ authorised  person  to  ensure  they  always  comply  with  these procedures.

Photography
During  sessions,  photographs  may  be  taken  of  participants  during course  activities.  These  images  may   be  used  for  publicity  purposes  in an  image,  on  video,  on  our  website,  in  printed  publications or on our Facebook page. If  you  do not wish your child’s image  to  be  used  please indicate on the booking form.

Equal  Opportunities
We  consider  language,  behaviour  or  action  that  is  designed  to  be offensive  or  creates  discrimination  to   any  user  of  the  The  Tamariki Club  or  member  of  staff,  unacceptable  and  will  not  be  tolerated.  If any   behaviour  at  The  Tamariki  Club  is  considered  inappropriate,  the offending  pupil  or  pupils  will  be  given  a   clear  warning.  If  the behaviour  persists,  the  child  or  children  will  be  removed  from  the activity.

If  a  pupil   continues  to  ignore  the  staff member  and  is considered  to  be  affecting  the  equilibrium  of  the  whole  session,   then a  parent  will  be  called  and  the  pupil  asked  to  leave, and/or will have to miss the next session they are due in.

Data  Protection
The information we collect is only for the purpose of processing your booking and providing the childcare service, we only collect necessary information to fulfil this purpose.  This information will be kept for as long as is necessary to meet our regulatory requirements.  We use third-party suppliers to help provide this service, all third party suppliers meet GDPR guidelines.  We protect your information with a combination of technical and organisational security measures.

Disclosure of Information – During the Coronavirus Pandemic
If we are required to provide information to the Track & Trace Team, the Coronavirus Helpline, or the Government of Jersey during the Coronavirus pandemic, then The Tamariki Club will share only the relevant and specific information requested and for this purpose only. At present, the information that we can be requested is related to who was in the premises at a particular time, who may have been in close contact with the particular individual, names, and contact phone numbers

Feedback & Complaints Procedures
The  Tamariki  Club  endeavours  to  satisfy  all  of  our  valued participants.  If  you  have  any  concerns  or   suggestions  please  tell  us and  we  will  make  every  effort  to  rectify  matters. 

In addition to this, there is also a formal method of communicating your concerns or issues, and this is to our regulating body – Childcare & Early Years Service (CEYS).  Their contact details are:

CEYS@gov.je
TEL. 01534-449387

(version  29th July 2020)