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The Tamariki Club

An after school & holiday club provider

D’AUVERGNE AFTER SCHOOL CLUB: 2019 – 2020
(UPDATED 3rd JULY 2019)

Tel. 07829-88 66 77
Email:
info@tamarikiclub.com

CHANGES INDICATED IN RED BELOW

Fees  &  Times
From September 2019, there are 2 different pricing plans for after school child care.  These changes have been brought in to match the new after school activity program that d’Auvergne School are offering from September 2019.  The session times, costs, discounts and booking conditions all match the new structure of d’Auvergne School. Please click here for our ‘Session Times & Costs’ for the after school club.

The Tamariki Club sessions start from 3pm; up to 3pm, d’Auvergne School are responsible for the care of your child.

Making a Booking
Booking requests are submitted using the online booking form on The Tamariki Club’s webpage.  Responsibility   for   the   details   of   bookings  and  payment  lies  with  the  person  making  the initial  booking.   If  the  session  you  require  is  fully  booked,  you  will  be  placed  on  a  waiting   list.  In  the  event  of  a  space  becoming  available,  The  Tamariki  Club  will  contact  you.

Making changes or cancellations
Super Saver Rate – there ARE NO cancellations, changes, alterations or swaps permitted for the entire term, once the account has been processed and emailed out to you.  You are able to make changes to the following term’s account, as long as this is done before the next term’s account is processed and emailed out to you.

Flexi Rate – cancellations and changes ARE permitted, with a minimum of 7 days’ notice.  No refunds are given with less than 7 days’ notice – this also applies to sickness.

Payment
Super Saver Rate – to receive the benefit of the Super Saver rate, full payment for the entire term must be made with a minimum of 7 days’ in advance from the start of your booking.  If full payment for the term is not received at least 7 days’ in advance from the start of your booking, then your account will automatically be switched over to the Flexi Rate, with the increased session costs.

Flexi Rate – accounts can be paid on a weekly or monthly basis throughout the term.  Sessions must be paid for at least 7 days’ in advance of attendance.

Our preferred method of payment   is   internet   banking, although accounts may also be  settled in cash or by cheque.
Our  internet  banking  details  are  as  follows:
A/C  Name:  The  Tamariki  Club
A/C  Number:    52770008
Sort  Code:  40-­25-­34

Late Pick-Up Charge
Children must be collected latest by the end of your session, i.e. 4pm or 5pm.  If a child is collected late and after their allocated session time, then the late pick up charges are as follows:

  • Late pick up for the 3pm-4pm session – £10
  • Late pick up for the 4pm – 5pm session – £20
  • Late pick up for the 3pm – 5pm session – £20

Being picked up late at 4pm involves 1 staff member staying late to maintain correct child:staff ratios.
Being picked up late at 5pm, involves 2 staff members staying behind to maintain ratios.

Medication
We are not able to administer any non-prescription medication including Calpol and Piriton. 

In the event of a child requiring prescribed medication, parents must give written permission for it to be administered. You should be specific in terms of the name of the medication, dosage, frequency and storage. All medication must be in the original packaging and include the pharmacist’s/GP’s prescription label, this includes asthma inhalers.

Tax  Certificates
As  the  after  school  club  is  NOT registered  with  the Childcare & Early Years Service (CEYS),  we  are  unable  to   provide  tax certificates  for  childcare  fees  paid  during  the  year  (we  are  able  to  for the  holiday  club).    With   a  2-­hour  maximum booking  time,  there  is no  requirement  for  formal  registration  of  the  after  school  club,   although  it  is  important  to note  that  all  staff  have  a  current  police check  and  have  been  vetted  for  their   suitability  in  working  with children.

Personal  Property
All  personal  property  is  the  participants’  responsibility,  unless  loss  or damage  is  proven  to  be  due  to  The Tamariki Club’s negligence. Expensive  and/or  treasured  items  should  not  be  brought  to  The Tamariki   Club.

Meals  and  Snacks
Children  are provided  with  a light healthy  snack,  but  you are  welcome  to  provide  your  child  with   their  own  refreshments. Please  note  that  The  Tamariki  Club  is  a  NUT­FREE  ZONE  and  any nut-­based   products  brought  into  the  premises  will  be  confiscated  and returned  to  parents  at  the  end  of  the  session.

Session  Changes  or  Cancellations by The Tamariki Club
The  Tamariki  Club  reserves  the  right  to  change  session  specifications wherever  necessary.  A  full  refund   will  be  provided  in  the  unlikely event  of  the  session  being  cancelled  by  The  Tamariki  Club  -­  this however   does  not  apply  to  closure  due  to  adverse  weather conditions.

Where there has been an official announcement of the closure of the school, either by the Education Department, or by d’Auvergne School itself, The Tamariki Club will not be liable to reimburse fees for that particular session (or  sessions).

Insurance
All  participants  are  covered  by  Public  Liability  Insurance  whilst at The Tamariki  Club,  however  The   Tamariki  Club cannot  be  held responsible  for  any  act,  omission  or  loss  or  damage  unless  proven  to be   caused  specifically  by the club’s negligence.

First  Aid
There  will  always  be  at  least  one  Certified  Appointed  First  Aider  at each  session.    In  the  event  of  an   accident,  first  aid  will  be administered  to  participants  in  our  care  and  if  necessary,  the emergency   services  will  be  called.

Departure
Each  participant  must  be  signed  out  at  the  end  of  each  session and the time noted on collection.  It  is  the  responsibility  of parents/ guardians/ authorised  person  to  ensure  they  always  comply  with  these procedures.

Photography
During  sessions,  photographs  may  be  taken  of  participants  during course  activities.  These  images  may   be  used  for  publicity  purposes  in an  image,  on  video,  on  our  website,  in  printed  publications or on our Facebook page. If  you  do not wish your child’s image  to  be  used  please indicate on the booking form.

Equal  Opportunities
We  consider  language,  behaviour  or  action  that  is  designed  to  be offensive  or  creates  discrimination  to   any  user  of  the  The  Tamariki Club  or  member  of  staff,  unacceptable  and  will  not  be  tolerated.  If any   behaviour  at  The  Tamariki  Club  is  considered  inappropriate,  the offending  pupil  or  pupils  will  be  given  a   clear  warning.  If  the behaviour  persists,  the  child  or  children  will  be  removed  from  the activity.

If  a  pupil   continues  to  ignore  the  staff member  and  is considered  to  be  affecting  the  equilibrium  of  the  whole  session,   then a  parent  will  be  called  and  the  pupil  asked  to  leave, and/or will have to miss the next session they are due in.

Data  Protection
The information we collect is only for the purpose of processing your booking and providing the childcare service, we only collect necessary information to fulfil this purpose.  This information will be kept for as long as is necessary to meet our regulatory requirements.  We use third-party suppliers to help provide this service, all third party suppliers meet GDPR guidelines.  We protect your information with a combination of technical and organisational security measures.

Feedback
The  Tamariki  Club  endeavours  to  satisfy  all  of  our  valued participants.  If  you  have  any  concerns  or   suggestions  please  tell  us and  we  will  make  every  effort  to  rectify  matters.

(version  9th July 2019)